batjee Privacy Policy — How We Protect Your Personal Data
batjee is committed to protecting the privacy and security of every player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your information.
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how batjee ("batjee", "we", "us", "our") collects, processes, stores, and protects personal data submitted by users ("you", "User", "Player") of the batjee platform at batjee.bar. It also explains your rights in relation to that data and how to exercise them.
By registering an account, visiting batjee.bar, or otherwise using any service on the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. This Policy forms part of the batjee Terms & Conditions and should be read alongside them.
batjee takes data protection seriously. All personal data collected through the platform is processed lawfully, fairly, and transparently. We collect only what is necessary, retain it only for as long as needed, and implement appropriate technical and organisational measures to keep it secure. Our platform is operated exclusively for adult players aged 21 and above in Bangladesh.
This Policy is written in English and is the authoritative version. Any translated version provided for convenience shall not override the English text in cases of ambiguity or conflict. We may update this Policy from time to time; material changes will be communicated via the platform or by email to registered account holders.
How batjee Handles Your Data
What Personal Data We Collect
The following table summarises the categories of personal data batjee collects, the purpose for collecting each category, and the legal basis on which collection is carried out.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, photo ID | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile phone number | Account communications, security alerts, support responses |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, OS, session timestamps | Platform security, fraud detection, responsible gaming monitoring |
| Usage Data | Games played, bets placed, deposit/withdrawal frequency | Responsible gaming, bonus eligibility, platform improvement |
| Communications Data | Support tickets, chat transcripts, email correspondence | Support resolution, dispute handling, service quality |
Detailed Privacy Clauses
1. Data Controller
batjee acts as the data controller for all personal data collected through the batjee.bar platform. As data controller, batjee determines the purposes and means by which personal data is processed. If you have any questions or concerns about how your data is handled, or wish to exercise any of your data rights, please contact our support team at [email protected].
2. How We Collect Your Data
batjee collects personal data through the following means:
- Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
- Automated technical collection: When you visit or use batjee.bar, our servers automatically record technical data such as your IP address, browser type, device model, operating system, and session activity.
- Payment processor data: When you conduct a financial transaction via bKash, Nagad, Rocket, or Upay, those providers share transaction reference data with batjee to confirm the payment.
- Third-party verification services: batjee may use trusted identity verification providers to cross-check the documents you supply during KYC. These providers operate under strict data processing agreements.
3. Legal Basis for Processing
batjee processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil our contractual obligations to you, including account management, transaction processing, and customer support.
- Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification (21+), and responsible gaming duties.
- Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve the quality of our services — where such processing does not override your fundamental rights and interests.
- Consent: For optional processing activities, such as sending you promotional communications about batjee offers, we will request your explicit consent and provide an easy way to withdraw it at any time.
4. How We Use Your Data
batjee uses the personal data it collects for the following purposes:
- Creating, managing, and securing your batjee account.
- Verifying your identity and confirming you meet the 21+ age requirement.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Detecting and preventing fraudulent activity, money laundering, and terms of service violations.
- Monitoring gameplay for responsible gaming indicators and applying protective measures where necessary.
- Responding to your support requests and resolving disputes.
- Sending you transactional communications (account confirmations, security alerts, deposit/withdrawal notifications) — these are not optional as they are necessary for account management.
- Sending you promotional communications about batjee bonuses and offers — only where you have given explicit consent, and you may unsubscribe at any time.
- Improving the batjee platform, analysing usage patterns, and developing new features.
- Complying with applicable legal and regulatory obligations.
5. Data Sharing & Third Parties
batjee does not sell, rent, or trade your personal data. We may share data with the following categories of trusted third parties only to the extent necessary for the purposes described in this Policy:
- Payment processors: bKash, Nagad, Rocket, and Upay receive only the data necessary to process your transaction (e.g., wallet reference, transaction amount). Each provider operates under its own privacy policy.
- Identity verification providers: Trusted KYC partners who assist in verifying identity documents. These partners are bound by strict data processing agreements and may not use your data for any other purpose.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to ensure game integrity. They do not receive your personally identifiable information.
- Legal and regulatory authorities: Where required by applicable law, batjee may disclose personal data to law enforcement agencies or regulatory bodies. batjee will not notify you of such disclosure where doing so is prohibited by law.
- Professional advisers: Lawyers, auditors, and insurers acting in a professional capacity, subject to confidentiality obligations.
All third parties with whom batjee shares personal data are required to implement appropriate security measures and to process the data only for the specified purpose and in accordance with our instructions.
6. Data Retention
batjee retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in order to comply with AML and responsible gaming obligations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction.
- KYC documents: Retained for a minimum of 5 years after the KYC process is completed or the account is closed, whichever is later.
- Support correspondence: Retained for 3 years from the date of the last interaction, or longer if required for ongoing dispute resolution.
- Technical/log data: Retained for up to 12 months for security and fraud monitoring purposes.
After the applicable retention period has expired, batjee will securely delete or anonymise your personal data. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical analysis and platform improvement.
7. Cookies & Tracking Technologies
batjee uses the following types of cookies and similar technologies on batjee.bar:
- Strictly necessary cookies: These are essential for the platform to function. They include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
- Functional cookies: These remember your preferences (such as language settings) and improve your experience. They are not used to track your browsing activity on other websites.
- Analytics cookies: These collect anonymised data about how users interact with batjee.bar, helping us understand which pages are most popular and identify areas for improvement. No personally identifiable information is included in analytics data.
batjee does not use third-party advertising or retargeting cookies. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform.
8. Data Security
batjee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption of sensitive data at rest, including financial records and identity documents.
- Access controls limiting personal data access to authorised personnel only, on a need-to-know basis.
- Regular security assessments and vulnerability testing of the batjee platform.
- Secure, access-controlled data storage infrastructure.
- Staff training on data protection responsibilities and security practices.
Despite these measures, no system is completely immune to risk. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, batjee will notify affected users without undue delay and take all reasonable steps to mitigate the impact.
9. Your Data Rights
Subject to applicable law and regulatory requirements, you have the following rights in relation to your personal data held by batjee:
- Right of access: You may request a copy of the personal data batjee holds about you.
- Right to rectification: You may request correction of any inaccurate or incomplete personal data.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements that override this right.
- Right to restriction: You may request that batjee restricts processing of your personal data in certain circumstances, for example while a complaint is being investigated.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you may request your personal data in a structured, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
- Right to object: You may object to processing based on legitimate interests where you believe it affects your fundamental rights and interests.
To exercise any of these rights, please contact batjee support at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.
10. Children & Age Restrictions
batjee is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If batjee discovers or is notified that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any funds held will be dealt with in accordance with batjee's Terms & Conditions and applicable law.
Parents or guardians who believe a minor has registered on batjee should contact us immediately at [email protected] so that appropriate action can be taken without delay.
11. Changes to This Policy
batjee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.
We encourage you to review this Policy periodically. Continued use of the batjee platform after the publication of an updated Policy constitutes your acceptance of the revised terms. The current version of this Policy is always available at batjee.bar/privacy-policy.
12. Contact & Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data is being handled, please contact us:
Email: [email protected]
batjee aims to respond to all data-related enquiries within 5 business days, Bangladesh Standard Time (BST, UTC+6). For formal complaints that cannot be resolved through direct contact, you may escalate through appropriate legal channels available in your jurisdiction.